FAQs for Cuban Cigars Australia

 

1. Do you ship internationally?
Yes, we offer international shipping options. Please check our shipping policy for details on destinations and delivery times.

 

2. What is the best way to store my cigars?
To maintain freshness and flavor, store your cigars in a humidor at a consistent humidity of 70% and temperature of around 18-21°C (65-70°F).

 

3. Are your cigars authentic Cuban cigars?
Absolutely. We source only genuine Cuban cigars directly from trusted suppliers to ensure authenticity and quality.

 

4. How do I know which cigar is suitable for beginners?
If you’re new to cigars, start with milder options like the Montecristo or Romeo y Julieta brands. Our staff can also recommend beginner-friendly cigars.

 

5. What are your payment options?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers for your convenience.

 

6. What is your return and refund policy?
Returns are accepted for unused items in their original packaging, in resalable condition. Please refer to our Refund Policy for detailed instructions.

 

7. Are there legal restrictions on importing cigars?
Yes, import laws vary by region. It’s your responsibility to comply with local regulations regarding the import and possession of tobacco products.

 

8. How can I contact customer service?
You can reach us via email at info@aucigarshop.com.au We’re happy to assist you!

 

9. Do you have any promotions or discounts?
Stay updated by subscribing to our newsletter or following us on social media for special offers and promotions.

 

10. Can I request a custom order or gift package?
Yes, we offer custom orders and gift pack services. Please contact us with your preferences, and we’ll be delighted to assist.

If you have any other questions, feel free to contact us. We’re here to help you enjoy your premium cigars responsibly!