Refund Policy for Cuban Cigars Australia

At Cuban Cigars Australia, we are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our Refund Policy below:

 

1. Eligibility for Refunds
– Refunds are available for defective or damaged items received in transit.
– To qualify, you must contact us within 7 days of receiving your order with supporting evidence (e.g., photos).
– Refunds are not available for change of mind or Incorrect choice unless the product is unopened and in its original condition.

 

2. Return Process
– Please contact us at info@aucigarshop.com.au with your order number and details of the issue.
– Once approved, we will provide instructions on how to return the item.
– Returned items must be unused, in original packaging, and in a resalable condition.

 

3. Refund Procedure
– Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund request.
– If approved, your refund will be processed via the original payment method within 5-7 business days.

 

4. Shipping Costs for Returns
– Customers are responsible for the cost of return shipping, unless the item is defective or damaged upon arrival.
– We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

 

5. Non-Refundable Items
– Opened or used items, and items purchased during special promotions or clearance sales are non-refundable.

 

6. Exchanges
– If you wish to exchange an item for a different product, please contact us.
– Exchanges are subject to stock availability.

 

7. Additional Notes
– Due to legal and health regulations, certain products may not be eligible for refunds or exchanges.
– This policy does not affect your statutory rights under Australian Consumer Law.