Shipping Policy for Cuban Cigars Australia

 

Thank you for shopping with Cuban Cigars Australia. We are committed to delivering your orders promptly and securely. Please review our shipping policy below:

 

1. Shipping Options and Delivery Times
– Standard Shipping: Estimated delivery within 5-7 business days after dispatch.
– Express Shipping: Estimated delivery within 2-3 business days after dispatch.
– Shipping times may vary based on your location and current courier schedules.

 

2. Shipping Costs
– Shipping fees are calculated at checkout based on the destination, package weight, and selected shipping method.
– Free standard shipping is available for orders over AUD $500.

 

3. Order Processing
– Orders are typically processed within 1-2 business days after payment confirmation.
– Orders placed on weekends or public holidays will be processed the next business day.

 

4. Shipping Restrictions
– Due to legal regulations, we only ship within Australia.
– Certain restrictions may apply based on local laws and courier policies.

 

5. Tracking Your Order
– Once your order is shipped, you will receive a confirmation email with tracking details.
– You can use this information to monitor your delivery progress.

 

6. Damaged or Lost Items
– If your order arrives damaged or is lost in transit, please contact us immediately at info@aucigarshop.com.au.
– We will work with the courier to resolve the issue and ensure you receive your order or a suitable replacement.

 

7. Customs and Import Duties
– As we only ship within Australia, customs and import duties do not apply.
– Customers are responsible for any local taxes or fees that may be applicable.

 

8. Changes to Shipping Policy
– We reserve the right to update this shipping policy as needed. Any changes will be posted on this page with an updated effective date.